FREQUENTLY ASKED QUESTIONS
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Parcel Forwarding FAQ
Parcel forwarding is a service that allows you to shop from US, UK, and UAE online stores and have your purchases shipped to a US, UK, and UAE address. Parcel State as the forwarding company then forwards your purchases to your international address based on your instructions.
After signing up with Parcel State, you will be assigned a US, UK, and UAE-based address to use when making purchases from online stores located in those countries. Once your items arrive at this address, Parcel State will Consolidate, Re-Pack, and ship them to your international address based on your instructions.
Yes, you can. That’s the primary benefit of Parcel State. We provide you with a US, UK, and UAE-based address to use for shipping, regardless of where you live.
You can ship most items, including electronics, clothing, cosmetics, books, toys, and more. However, some items are prohibited due to legal restrictions or safety concerns, please make sure to check our prohibited, and restricted items list.
Yes, some items are prohibited from being shipped, including illegal items, hazardous materials, and items that violate US, UK, and UAE export laws. For a full list of prohibited items, please check our prohibited, and restricted items list.
The cost of Parcel State services varies based on several factors, including the weight and dimensions of your parcel, the requested services, your destination country, the shipping carrier you choose, along with the membership type.
We provide a shipping calculator on our website to help you estimate the cost of shipping your parcel order.
The delivery time varies depending on your shipping method, carrier, and destination country. In general, Parcel Orders can take between 3-10 days for express shipping and 10-20 days for standard shipping.
You can track your Parcel Order using the tracking number provided by the shipping carrier. We will email you the tracking number once your Parcel Order has been shipped, you will also be able to view your Parcel Order Tracking Number on your Parcel Dashboard.
If your Parcel Order is lost or damaged during shipping, please contact our customer support team immediately by opening a Parcel Ticket. We will work with the shipping carrier to resolve the issue and provide a solution.
Yes, Parcel State offers insurance for all Parcel Buy and Parcel Orders. Please check our terms and conditions for more information on insurance coverage and rates.
Yes, Parcel State offers additional services such as repacking, consolidation, parcel disposal, private mail, and other services. Please check our website for more information on these services and their associated fees.
Yes, Parcel State provides you the option to choose your preferred shipping carrier when placing your Parcel Order. However, some carriers may not be available for certain destinations or parcel types.
We accept various payment methods, including credit cards, debit cards, PayPal, and bank transfers. Please check our website for more information on accepted payment methods.
Parcel Buy FAQ
Parcel Buy is a service provided by Parcel State where our dedicated team assists users in purchasing items from online stores on their behalf.
Simply submit a Parcel Buy request detailing the product you wish to purchase, including the URL, specifications, and any specific instructions. Our team will handle the entire purchasing process for you.
You need to provide the product details, including the product name, URL, size, color, quantity, and any other relevant information. Additionally, ensure you provide accurate shipping and billing information.
Yes, you can cancel a Parcel Buy request before our team has initiated the purchase process. Once the purchase process has begun, cancellations may not be possible.
You’ll receive an invoice for the total cost of the purchased items, including any applicable service fees. Payment can be made securely through our designated payment methods.
Yes, there is a service fee associated with Parcel Buy. The fee varies based on your membership plan with Parcel State. Please refer to our pricing page for detailed information.
Yes, you’ll receive regular updates on the status of your Parcel Buy request, including confirmation of purchase, shipping updates, and delivery notifications.
If you encounter any issues with the purchased items, such as defects or discrepancies, please contact our customer support team immediately. We’ll work to resolve the issue in a timely manner and ensure your satisfaction.